Student Feedback

The Student Feedback system within Member App is a really valuable feature. It lets you get an insight into how your students are interacting with your courses and whether they are enjoying the content. It also gives your students a way of letting you know if they have any feedback to relay back to you on a particular lesson. They can alert you if they find an issue, if a lesson isn't clear for them then they can let you know or if they really like a particular lesson they can let you know by sending you a thumbs up. 

A student can submit their feedback on any one of your lessons by using a popup within your lessons located at the bottom of each lesson:

To navigate to this feature first login to Member App. Navigate then to the sidebar option 'Analytics'. Once you've arrived at your Analytics page you'll now see your students analytics. 

Choose the membership, courses and the date you want to see feedback for using our filtering options. 

Then from there scroll down. Under visits you'll see two columns 'Likes' & 'Dislikes'. 

This graphic shows how many likes and dislikes you've received as well as which lessons are receiving the most likes or dislikes. 

You can then click on a lesson to further investigate or if you want to dig deeper into exactly what students have written about the dislikes they had within your lessons then you can click on the button at the very bottom of the page that says 'See detailed report'. 

On this page you can see a more in-depth breakdown of your feedback and what your students are saying:

You can choose then to narrow your course filtering down by removing different courses from this detailed report:

View the amount of likes, dislikes and comments you've received within the report: 

And you can also review your most liked lessons.

Scroll down to find your most disliked lessons based on student feedback.

Finally down the bottom of the page you'll find what comments students have written about the lessons they disliked. You can review the students profile by clicking on their name after reading their feedback. You can also if you want to send a message back to your student with your response.

Use this detailed report to improve your course and to learn important training related information from your students.